Staff training videos are only 5 to 6 minutes, allowing for convenient training and repetition (longer versions available for extended learning and coaching)
The measure of responsiveness relates to two specific questions on the HCAHPS survey: those dealing with nursing response to call lights and toileting. This video touches on specific skills and best practices to improve staff responsiveness in these areas. Read more »
The HCAHPS questions that concern communication with nurses address how staff members listen, how they communicate, and if they do it all with courtesy and respect. Read more »
Knowing that a majority of post-discharge adverse events are medication related, good patient education and clear staff communication on medications are critical. This video focuses on tactics staff can use to educate patients on their medications, their dosages and side effects. Read more »
A smooth transition of care is always a main goal, but patient safety is at the heart of every discharge. Early and frequent communication is the key to a safe and efficient discharge to the next level of care, and this video focuses on key tactics to ensure that your staff are adequately preparing their patients for discharge. Read more »
Most patients begin their hospital stay with pain, and effective pain management is essential to maintaining a positive patient experience. This video educates staff members on how to improve their patients’ perceptions of pain management by focusing on communication, responsiveness, compassion and empathy. Read more »
The results are publicly reported, which can significantly impact a hospital’s reputation as consumers compare performance among neighboring hospitals.
Hospitals stand to lose or gain up to 2% of their Medicare payments in the fiscal year 2017.
The survey is designed to produce results on the patient’s perspective of care, which allows leaders the opportunity for objective feedback on topics relevant to the consumer.
The HCAHPS survey allows patients to rate certain key topics such as communication with doctors, communication with nurses, communication on medication, responsiveness of hospital staff, pain management, discharge and transition of care information, cleanliness of the hospital environment, and quietness of the hospital environment.
When it comes to patient satisfaction, everyone in the hospital has a role to play. Engaging patients in an exceptional experience begins at first contact and includes receptionists, nurses, physicians, food staff, cleaning staff, the CEO and everyone in between.
With a significant percentage of Medicare reimbursement at stake, healthcare leaders are looking for new strategies to enhance the patient experience, improve quality, and boost their HCAHPS scores. Implementing the right method of employee training is essential to success.