Staff training videos are only 5 to 6 minutes, allowing for convenient training and repetition (longer versions available for extended learning and coaching)
Topics of our Patient Experience/HCAHPS Training Videos Include
Why is training for HCAHPS important?
The HCAHPS survey allows patients to rate certain key topics such as communication with doctors, communication with nurses, communication on medication, responsiveness of hospital staff, pain management, discharge and transition of care information, cleanliness of the hospital environment, and quietness of the hospital environment.
When it comes to patient satisfaction, everyone in the hospital has a role to play. Engaging patients in an exceptional experience begins at first contact and includes receptionists, nurses, physicians, food staff, cleaning staff, the CEO and everyone in between.
With a significant percentage of Medicare reimbursement at stake, healthcare leaders are looking for new strategies to enhance the patient experience, improve quality, and boost their HCAHPS scores. Implementing the right method of employee training is essential to success.