Patient Experience Training for HCAHPS
Build an “always” culture with practical, evidence-based training that empowers staff to improve the patient experience. Our modules focus on key areas like responsiveness, communication, restfulness, and safe transitions of care—all rooted in industry standards and peer-reviewed research. This training equips healthcare professionals with the skills to deliver better outcomes and strengthen the reputation of […]
Patient Experience Training on Pain Management
PAIN MANAGEMENT TRAINING FOR HCAHPS Creating an “always” culture with tools and tactics are grounded in industry-standard best practices with a focus on improving patient experience in the area of pain management. Training is backed by peer-reviewed research and equips healthcare professionals with the skills for better patient outcomes and a stronger hospital reputation. To […]
Patient Experience Training on Courtesy and Respect
Courtesty & Respect Training For HCAHPS Training that drives real change—across every touchpoint of the patient experience. This is one of several modules designed to support healthcare teams in improving the patient experience through actionable, scenario-based training. Our modules are built to align with survey-based measures like HCAHPS—and beyond. To begin the training, click the […]
Discharge & Transition of Care – .5 PXE Credits
The Discharge & Transition of Care course covers discussing plans, preferences, and goals for the patient’s discharge and continuing to keep discharge planning as a topic of discussion throughout their stay. It covers best practices and tactics related to Written Health Information, Patient & Family Preferences, Understanding Responsibilities, Medications, 6 Step Process. This course is […]
Pain Management – .5 PXE Credits
The Pain Management course discusses effective communication, responsiveness, compassion, and empathy. It teaches specific skills and best practices including Attitudes, Patient Education, Frequent Rounding, Bedside Shift Report, and Alternative Pain Management. This course is accredited with the Patient Experience Institute (PXI) and provides .5 Patient Experience Continuing Education Credits (PXEs).
Communication on Medications – .5 PXE Credits
The Communication on Medications course will discuss specific skills and best practices to improve staff communication on medications including the medication’s name, the dosage, the purpose of the medication, and the possible side effects. This course is accredited with the Patient Experience Institute (PXI) and provides .5 Patient Experience Continuing Education Credits (PXEs).
Communication with Nurses – .5 PXE Credits
The Communication with Nurses course will discuss the following best practices for courtesy, respect, listening, and explaining, including Communication Boards, Regular Rounding, Bedside Shift Reports. This course is accredited with the Patient Experience Institute (PXI) and provides .5 Patient Experience Continuing Education Credits (PXEs).
Responsiveness – .5 PXE Credits
The Responsiveness course will discuss the following best practices in detail: Regular Rounding, Bedside Shift Reporting, The 5-Foot Rule, and No Pass Zones. This course is accredited with the Patient Experience Institute (PXI) and provides .5 Patient Experience Continuing Education Credits (PXEs).