Responsiveness Assessment

Question 1 of 10

1. Question

What concept is at the heart of the measure of responsiveness in the HCAHPS survey?

Patient/family perceptions of their care
Rethinking our patient’s goals
Setting patient expectations
None of the above
All of the above

Question 2 of 10

2. Question

What two types of responsiveness are covered in the HCAHPS survey?

Answering call lights
Delivering meal trays
Toileting
Answering call lights and Toileting
Answering call lights and Delivering meal trays

Question 3 of 10

3. Question

What does research show that nurses overall believe about call lights?

That they are directly linked to patient safety
That they get in the way
That they do not matter to patient safety
That they are a patient’s life line to the outside world
B and C

Question 4 of 10

4. Question

Research shows that, in the absence of a plan, what will staff do when they receive a call light in the nurses’ station?

Rush to see who can answer the call first
Look to others to see who will answer the call
Pretend they do not see or hear the call
Move away from the call
B and D

Question 5 of 10

5. Question

What do call lights mean to our patients?

Their link to the outside world
Their source of information
Their source of safety
Their source of comfort
All of the above

Question 6 of 10

6. Question

The tactic that requires any staff member near a call light must answer it is known as the:

No pass zone
5 foot rule
regular rounding
bedside shift report
Explaining your care

Question 7 of 10

7. Question

The tactic that requires all staff members to stop at rooms with an active call light is:

No pass zone
5 foot rule
regular rounding
bedside shift report
explaining your care

Question 8 of 10

8. Question

According to research, what percentage of falls happen in patient rooms?

10%
20%
40%
60%
80%

Question 9 of 10

9. Question

What tactic, when practiced consistently, will decrease patient calls?

No pass zone
5 foot rule
regular rounding
bedside shift report
explaining your care

Question 10 of 10

10. Question

If you implement one tactic to improve responsiveness, which one should you choose?

No pass zone
5 foot rule
Regular rounding
Bedside shift report
Explaining your care