The Hospital Consumer Assessment of Healthcare Providers and Systems Survey, or HCAHPS, has been employed since 2006 to measure the perspectives of patients treated in hospitals across the nation. Also referred to as the CAHPS Survey, it is the first standardized and publicly reported survey of its kind to be used on a national level.
Pronounced “H-caps”, the HCAHPS Survey was developed by the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ). While the questions in the HCAHPS Survey may seem simple and straightforward on the surface, they were actually developed using the highest scientific standards over a multi-step process. In the development of the questionnaire, the government agencies employed a review of the literature available at the time, consumer testing, cognitive interviews, focus groups, input from stakeholders, a sizable field test, and multiple field tests.
Before implementation, the HCAHPS Survey was endorsed by a wide range of institutions and organizations, including consumer groups, healthcare providers, Federal agencies, professional associations, purchasers and research organizations.
The written version of the HCAHPS Survey is currently available in English, Spanish, Russian, Vietnamese and Chinese. The telephone and IVR versions are available in English and Spanish.