Free Patient Experience Training Course on Courtesy & Respect
Get Started with Free PX Training: Courtesy & Respect
Research demonstrates that nursing communication is the measure that most directly correlates to a hospital’s overall rating. Consequently, a nurse’s ability to communicate well and connect with patients can help build relationships, prevent errors, and provide a higher level of care.
Why Courtesy & Respect Matter
Courtesy and Respect are concepts often confused with the idea of “being nice”, but there is a big difference.
When patients enter a hospital, they lose all power. They can easily feel that they are unable to make decisions for themselves and are stuck somewhere they don’t want to be. Treating them with courtesy and respect isn’t about being “nice” – it’s about letting them know that they still matter. Courtesy and respect then translate into making patients a part of their care team. Once you bring them on board, they feel more comfortable to:
- Ask questions that they might not have otherwise
- Offer information they may have kept silent before
You give them back some of their power by making them part of the team.
Transform Your Staff's Approach to Patient Care with Courtesy & Respect Training
To some staff members, value-based care can feel like extra work or something that is just meant to check a box for administration, and from this perspective, it’s an understandable attitude.
Our FREE, Seven-Minute PX Training on Courtesy & Respect helps administrators and nursing managers demonstrate to staff members how these initiatives will not only improve the patient experience but also how these same tactics can improve overall care and patient outcomes.
Ready to Enroll Your Team?
Register for our free Courtesy & Respect patient experience training course. Simply let us know how many staff members you’d like to enroll, and we’ll help get your entire team registered for this valuable training program.
You and your team can take this training using HealthStream or the Always Culture Learning Management System. Either way, the course is free.