Three videos for each topic: one 5 to 6-minute video for staff training, one 12 to 15-minute video for extended learning, and one 90-second video for patient education. The 90-second patient education videos set the expectations for their care, while the staff training videos provide tactics and best practices to help them meet and exceed these expectations.
Content was created with input from nursing educators and patient satisfaction consultants with leading healthcare organizations.
Written and produced by a highly experienced, award-winning team.
A short, ten question, multiple choice assessment with answer key for follow up discussing with staff.
Patient education videos are available in both English and Spanish. The Spanish language videos were shot with a native speaker, and are not merely overdubs of the English versions.
The measure of responsiveness relates to two specific questions on the HCAHPS survey: those dealing with nursing response to call lights and toileting. This video touches on specific skills and best practices to improve staff responsiveness in these areas.
The HCAHPS questions that concern communication with nurses address how staff members listen, how they communicate, and if they do it all with courtesy and respect.
Knowing that a majority of post-discharge adverse events are medication related, good patient education and clear staff communication on medications are critical. This video focuses on tactics staff can use to effectively educate patients on their medications, their dosages and side effects.
A smooth transition of care is always a main goal, but patient safety is at the heart of every discharge. Early and frequent communication is the key to a safe and efficient discharge to the next level of care, and this video focuses on key tactics to ensure that your staff are adequately preparing their patients for discharge.
Most patients begin their hospital stay with pain, and effective pain management is essential to maintaining a positive patient experience. This video educates staff members on how to improve their patients’ perceptions of pain management by focusing on communication, responsiveness, compassion and empathy.
We focus on improving patient experience and HCAHPS scores by providing training tools for staff and education videos for patients.
