How can I improve my organization’s HCAHPS Benchmarks?
Every healthcare organization is unique. They all have their own individual strengths, weaknesses, and challenges, which is why approaching training and HCAHPS Benchmark improvements with a one-size-fits-all approach is less likely to yield the most optimal results. Always Culture provides a customized approach focused on bettering the patient experience and improving specific performance goals. Our program is designed to fit the individual needs and goals of the healthcare organizations we serve. It is focused on creating a culture that not only sets a standard of customer service but, most importantly, values the patient experience.
CHALLENGES: Continuously focusing on quality, patient safety, communication, and responsiveness to remain in the top
CHALLENGES: Differentiating and distinguishing from the competition, providing a more extraordinary customer experience.
CHALLENGES: Eliminating variability and developing consistency.
CHALLENGES: Communication, responsiveness, quality improvement, patient safety, and reliability. Low workforce engagement and a general lack of alignment between values, behavior standards and performance goals.