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We focus on improving patient experience and HCAHPS scores by providing training tools for staff and education videos for patients.
We focus on improving patient experience and HCAHPS scores by providing training tools for staff and education videos for patients.
The 8 Most Common Root Causes of Medical Errors
/1 Comment/in Communication on Medications /by Anne CarrieCauses and Solutions for the Nursing Shortage
/0 Comments/in HCAHPS /by Matt DufilhoCommunication on Medications Effects HCAHPS Scores and Patient Safety
/0 Comments/in Communication on Medications /by Matt DufilhoA Simple Way to Foster Medication Adherence
/0 Comments/in Communication on Medications /by Anne CarrieMedication non-compliance causes nearly 125,000 deaths in the United States and costs an estimated $290 billion annually. In fact, the number of patients who are non-compliant has reached epidemic proportions and is increasingly considered to be one of the most pressing issues in healthcare today. Research from the National Council for Patient Information and Education suggests […]
[PODCAST] Causes and Solutions for the Nursing Shortage
/0 Comments/in HCAHPS, Podcast: Creating an Always Culture /by Matt DufilhoUnless you live under a rock, you already know there is a serious nursing shortage in this country. The Bureau of Labor Statistics currently estimates a deficit of nearly one million nurses by the year 2022. Nursing shortages are not new, but this one is different from some of its predecessors. Previous shortages, like the […]
[PODCAST] Introducing Tenured Staff to Value Based Care
/0 Comments/in HCAHPS, Podcast: Creating an Always Culture /by Matt DufilhoHow do more tenured nurses feel about value based care? It’s a question that challenges any person in a staffing and management position. The ideas of value based purchasing, raising HCAHPS scores, and patient satisfaction aren’t new for staff members in a hospital setting. For the nursing staff on the front lines, however; the concept […]
Introducing Tenured Staff to Value Based Care
/0 Comments/in HCAHPS /by Matt DufilhoHow do more tenured nurses feel about value based care? It’s a question that challenges any person in a staffing and management position. The ideas of value based purchasing, raising HCAHPS scores, and patient satisfaction aren’t new for staff members in a hospital setting. For the nursing staff on the front lines, however; the concept […]
[PODCAST] 5 Steps to Achieve Buy-in to Your Hospital’s Nursing Culture
/0 Comments/in HCAHPS, Podcast: Creating an Always Culture /by Matt DufilhoProper onboarding of new nurses is key to retention, job satisfaction, and engagement in complete patient care. Nurses who are comfortable in their environment, and feel supported by management, will become a critical part of the care team. Listen to the podcast and see our related podcast to learn more: 5 Steps to Achieve Buy-in […]
5 Steps to Achieve Buy-in to Your Hospital’s Nursing Culture
/0 Comments/in HCAHPS /by Matt DufilhoProper onboarding of new nurses is key to retention, job satisfaction, and engagement in complete patient care. Nurses who are comfortable in their environment, and feel supported by management, will become a critical part of the care team. These nurses have “bought in” to your hospital’s nursing culture and mission, and they feel empowered to […]
[PODCAST] How Today’s Patients See Care Teams
/0 Comments/in Discharge Process, Nurse Communication, Podcast: Creating an Always Culture /by Matt DufilhoToday’s patients see care teams differently than they once did. In the past, patients played more of a child-like role to their physicians and nurses. However, in today’s more patient-centered market, there has been a shift to patients wanting more information and control over their own care—they want to be a member of their own […]
How Today’s Patients See Care Teams
/0 Comments/in Discharge Process, Nurse Communication /by Matt DufilhoToday’s patients see care teams differently than they once did. In the past, patients played more of a child-like role to their physicians and nurses. However, in today’s more patient-centered market, there has been a shift to patients wanting more information and control over their own care—they want to be a member of their own […]
[PODCAST] How Nursing Leadership Can Move Surveys from Usually to Always
/0 Comments/in Nurse Communication, Podcast: Creating an Always Culture, Responsiveness /by Matt DufilhoNurses and nurse managers, strive to provide safe care along with an excellent patient experience. If your organization has attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you meet that […]