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We focus on improving patient experience and HCAHPS scores by providing training tools for staff and education videos for patients.
We focus on improving patient experience and HCAHPS scores by providing training tools for staff and education videos for patients.
How Nursing Leadership Can Move Surveys from Usually to Always
/1 Comment/in Nurse Communication, Responsiveness /by Matt DufilhoAs a nurse or nurse manager, you strive to provide safe care along with an excellent patient experience. If you have attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you […]
An L&D Story: How a Good Patient Experience Could Have Been Great
/0 Comments/in Communication on Medications, Nurse Communication, Pain Management, Responsiveness /by Matt BrannonIn March, my wife and I were thrilled to welcome our second child to the world. Our baby boy was born healthy and we could not be more thankful. I did catch myself taking notes, however, as I’ve been working closely with Always Culture and learning about best practices for providing an optimal patient experience. […]
Fostering Patient Loyalty in the Age of Value Based Care
/0 Comments/in Responsiveness /by Jerry StoneHow loyal are your patients? That depends on who you ask. According to a consumer study from Accenture, patients nationwide are as likely to switch doctors as they are hotels or airlines if they do not receive the service and experience they expect. Additional findings from the study include: 61% of patients are willing to […]
Staff Wellbeing is a Major Driver of Patient Experience
/0 Comments/in HCAHPS /by Matt DufilhoWhen discussing the patient experience, we focus a great deal, of course, on the patient. But it is important to remember that the wellbeing of your staff is a major driver of the patient experience. The sense of being appreciated and cared for comes from the administrators themselves and trickles down through the front-line staff […]
Opportunities for Collaborative Care in Pain Management
/0 Comments/in Pain Management /by Matt DufilhoWhen it comes to improving pain management scores, and improving pain management in general, we must consider that there is not one singular solution. Hospitals that are willing to work together inter-departmentally to assure their patients feel that their pain is being addressed, will be rewarded with an increase in positive feedback from the people […]
How to Make Your Pain Management Efforts More Honest and Human
/0 Comments/in Pain Management /by Matt DufilhoWhen patients are admitted into our hospital, not only do they come in with their own expectations of the care they should receive, but most of the time our patients’ time spent in the hospital is accompanied by pain. Whether they have this pain before they come in, or after they undergo a procedure, pain […]
Give Scripting a Chance in Medication Administration
/0 Comments/in Communication on Medications /by Matt DufilhoConsistency is the hallmark of a culture focused on safety and quality, but it should also come as no surprise that consistency is one of the most difficult qualities of care to maintain. It is all too easy for organizations to be distracted by a new method or metric in trying to accomplish quality or […]
3 Keys to an Effective Pain Management Culture
/0 Comments/in Pain Management /by Matt DufilhoI recently took my family to one of the new “escape room” experiences that seem to be popping up everywhere. Upon entering we were introduced to our Escape Room Professional (let’s call him Carl), and as he walked us over to our particular room he began explaining the process and rules of the game. However, […]
[PODCAST] Adjusting the Discharge Process for Improved HCAHPS Scores
/0 Comments/in Discharge Process, Podcast: Creating an Always Culture /by Matt DufilhoThere are five questions on the HCAHPS survey dealing with the discharge home, or the transition of care, and they all center around the patient’s level of understanding of their discharge instructions and your staff’s level of understanding of patient preferences. For improved HCAHPS scores, we need to recognize a problem with the discharge process: we, […]
4 Requirements for Effective Pain Management and Patient Satisfaction
/0 Comments/in Pain Management /by Matt DufilhoWhat does it mean to control pain? Pain is almost a universal symptom for our patients, and depending on their coping mechanism and pain threshold, each person experiences pain in their own way. Naturally, a patient’s pain can affect their experiences and perceptions, but it should also be noted that the patient’s environment and experiences […]
[PODCAST] Effective Pain Management for HCAHPS Improvement
/0 Comments/in Pain Management, Podcast: Creating an Always Culture /by Matt DufilhoNearly every patient that comes into the hospital arrives with pain. Controlling pain and working towards HCAHPS improvement can be a challenge. The HCAHPS survey asks two questions with regards to pain management: “How often was your pain well-controlled?” “How often did hospital staff do everything they could to help you with your pain?” Listen […]
[PODCAST] Communication on Medications Effects HCAHPS Scores and Patient Safety
/0 Comments/in Communication on Medications, Podcast: Creating an Always Culture /by Matt DufilhoCommunication with patients on medications is important for both patient experience, HCAHPS scores, AND patient safety. Listen to the podcast to learn tactics for improving communication on medications or checkout the full video and article: Communication on Medications Effects HCAHPS Scores and Patient Safety