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We focus on improving patient experience and HCAHPS scores by providing training tools for staff and education videos for patients.
We focus on improving patient experience and HCAHPS scores by providing training tools for staff and education videos for patients.
[PODCAST] The Metric that Most Correlates with Overall HCAHPS Ratings
/0 Comments/in Nurse Communication, Podcast: Creating an Always Culture /by Matt DufilhoWhen a patient sits down with their HCAHPS survey to answer questions on how they communicated with their nurses, they’re going to be answering questions based on just about every communication they had with all staff members at the hospital… Listen to the podcast to learn tactics for improving patient communication with nurses or checkout the full video […]
[PODCAST] 2 Key Measurements for the HCAHPS Survey Responsiveness Score
/0 Comments/in Podcast: Creating an Always Culture, Responsiveness /by Matt DufilhoThe HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesn’t ask about responsiveness as it relates to how food trays are delivered, how medications are handled or how transportation is provided throughout the hospital. The HCAHPS survey asks about responsiveness in two specific areas… Listen to the podcast to […]
[PODCAST] 2 Tactics for Improving HCAHPS Scores AND Overall Patient Experience
/0 Comments/in HCAHPS, Podcast: Creating an Always Culture /by Matt DufilhoWhat does it take to create a great patient experience and promote HCAHPS scores that reflect high quality of care? Patient experience is subjective. It’s subjective for you, for me, and for anyone who’s lying in a hospital bed. Every individual perceives their care differently, and that’s the challenge. Listen to the podcast, or checkout the […]
Adjusting the Discharge Process for Improved HCAHPS Scores
/0 Comments/in Discharge Process /by Matt DufilhoThe unfortunate truth is that no patient wants to be in your hospital and everyone is focused on going home. There are five questions on the HCAHPS survey dealing with the discharge home, or the transition of care, and they all center around the patient’s level of understanding of their discharge instructions and your staff’s […]
Effective Pain Management for HCAHPS Improvement
/0 Comments/in Pain Management /by Matt DufilhoNearly every patient that comes into the hospital arrives with pain. Controlling pain and working towards HCAHPS improvement can be a challenge. The HCAHPS survey asks two questions with regards to pain management: “How often was your pain well-controlled?” “How often did hospital staff do everything they could to help you with your pain?” Remember, […]
The Metric that Most Correlates with Overall HCAHPS Ratings
/0 Comments/in Nurse Communication /by Matt DufilhoWhen a patient sits down with their HCAHPS survey to answer questions on how they communicated with their nurses, they’re going to be answering questions based on just about every communication they had with all staff members at the hospital. In terms of HCAHPS ratings, the questions they’re answering are: Were you treated with courtesy […]
2 Key Measurements for the HCAHPS Survey Responsiveness Score
/0 Comments/in Responsiveness /by Matt DufilhoThe HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesn’t ask about responsiveness as it relates to how food trays are delivered, how medications are handled or how transportation is provided throughout the hospital. The HCAHPS survey asks about responsiveness in two specific areas: How responsive you were to […]
2 Tactics for Improving HCAHPS Scores AND Overall Patient Experience
/0 Comments/in HCAHPS /by Matt DufilhoWhat does it take to create a great patient experience and promote HCAHPS scores that reflect high quality of care? Patient experience is subjective. It’s subjective for you, for me, and for anyone who’s lying in a hospital bed. Every individual perceives their care differently, and that’s the challenge.