Video Previews of our HCAHPS Patient Experience Series
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Responsiveness
Team Meeting Length
(6 minutes, 45 seconds)
Orientation Length
(14 minutes, 48 seconds)
Patient Education – English
(1 minute, 36 seconds)
Patient Education – Spanish
(1 minute, 36 seconds)
Our Responsiveness series includes an additional six (6) Tactical Videos (1-2 minutes each):
- Call Lights – Overview
- Call Lights – 5 Foot No Pass Zone
- Call Lights – Rounding
- Toileting – Overview
- Toileting Rounding
- Toileting – Bedside Shift Reporting
Communicating with Patients
Team Meeting Length
(5 minutes, 18 seconds)
Orientation Length
(15 minutes, 8 seconds)
Patient Education – English
(2 minutes, 19 seconds)
Patient Education – Spanish
(2 minutes, 38 seconds)
Our Communicating with Patients series includes an additional five (5) Tactical Videos (1-2 minutes each):
- Overview
- General Tactics
- Standards of Behavior
- Listening
- Clear Explanations
Communication on Medications
Team Meeting Length
(5 minutes, 14 seconds)
Orientation Length
(11 minutes, 5 seconds)
Patient Education – English
(1 minute, 56 seconds)
Patient Education – Spanish
(2 minutes, 21 seconds)
Our Communication on Medications series includes an additional five (5) Tactical Videos (1-2 minutes each):
- Overview
- General Concepts
- Best Practices
- Administering Medications
- Post Discharge Phone Call
Pain Management
Team Meeting Length
(5 minutes, 30 seconds)
Orientation Length
(12 minutes, 30 seconds)
Patient Education – English
(2 minutes, 12 seconds)
Patient Education – Spanish
(2 minutes, 46 seconds)
Our Pain Management series includes an additional six (6) Tactical Videos (1-2 minutes each):
- Overview
- Attitudes
- Patient Education
- Rounding
- Bedside Shift Report
- Alternatives
Discharge and Transition of Care
Team Meeting Length
(5 minutes, 25 seconds)
Orientation Length
(13 minutes, 49 seconds)
Patient Education – English
(2 minutes, 24 seconds)
Patient Education – Spanish
(2 minutes, 53 seconds)
Our Discharge & Transition of Care series includes an additional nine (9) Tactical Videos (1-2 minutes each):
- Overview
- Discharge at Admission
- Discharge Communication
- Help After Discharge
- Written Discharge Info
- Patient Family Preferences
- Patient Responsibilities
- Medications
- 6 Step Process