[PODCAST] How Today’s Patients See Care Teams
Today’s patients see care teams differently than they once did. In the past, patients played more of a child-like role to their physicians and nurses. However, in today’s more patient-centered market, there has been a shift to patients wanting more information and control over their own care—they want to be a member of their own […]
How Today’s Patients See Care Teams
Today’s patients see care teams differently than they once did. In the past, patients played more of a child-like role to their physicians and nurses. However, in today’s more patient-centered market, there has been a shift to patients wanting more information and control over their own care—they want to be a member of their own […]
[PODCAST] How Nursing Leadership Can Move Surveys from Usually to Always
Nurses and nurse managers, strive to provide safe care along with an excellent patient experience. If your organization has attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you meet that […]
How Nursing Leadership Can Move Surveys from Usually to Always
As a nurse or nurse manager, you strive to provide safe care along with an excellent patient experience. If you have attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you […]
An L&D Story: How a Good Patient Experience Could Have Been Great
In March, my wife and I were thrilled to welcome our second child to the world. Our baby boy was born healthy and we could not be more thankful. I did catch myself taking notes, however, as I’ve been working closely with Always Culture and learning about best practices for providing an optimal patient experience. […]
[PODCAST] The Metric that Most Correlates with Overall HCAHPS Ratings
When a patient sits down with their HCAHPS survey to answer questions on how they communicated with their nurses, they’re going to be answering questions based on just about every communication they had with all staff members at the hospital… Listen to the podcast to learn tactics for improving patient communication with nurses or checkout the full video […]
The Metric that Most Correlates with Overall HCAHPS Ratings
When a patient sits down with their HCAHPS survey to answer questions on how they communicated with their nurses, they’re going to be answering questions based on just about every communication they had with all staff members at the hospital. In terms of HCAHPS ratings, the questions they’re answering are: Were you treated with courtesy […]