[PODCAST] How Nursing Leadership Can Move Surveys from Usually to Always
Nurses and nurse managers, strive to provide safe care along with an excellent patient experience. If your organization has attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you meet that […]
How Nursing Leadership Can Move Surveys from Usually to Always
As a nurse or nurse manager, you strive to provide safe care along with an excellent patient experience. If you have attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you […]
An L&D Story: How a Good Patient Experience Could Have Been Great
In March, my wife and I were thrilled to welcome our second child to the world. Our baby boy was born healthy and we could not be more thankful. I did catch myself taking notes, however, as I’ve been working closely with Always Culture and learning about best practices for providing an optimal patient experience. […]
Fostering Patient Loyalty in the Age of Value Based Care
How loyal are your patients? That depends on who you ask. According to a consumer study from Accenture, patients nationwide are as likely to switch doctors as they are hotels or airlines if they do not receive the service and experience they expect. Additional findings from the study include: 61% of patients are willing to […]
[PODCAST] 2 Key Measurements for the HCAHPS Survey Responsiveness Score
The HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesn’t ask about responsiveness as it relates to how food trays are delivered, how medications are handled or how transportation is provided throughout the hospital. The HCAHPS survey asks about responsiveness in two specific areas… Listen to the podcast to […]
2 Key Measurements for the HCAHPS Survey Responsiveness Score
The HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesn’t ask about responsiveness as it relates to how food trays are delivered, how medications are handled or how transportation is provided throughout the hospital. The HCAHPS survey asks about responsiveness in two specific areas: How responsive you were to […]