What does it take to create a great patient experience and promote HCAHPS scores that reflect high quality of care?
Patient experience is subjective. It’s subjective for you, for me, and for anyone who’s lying in a hospital bed. Every individual perceives their care differently, and that’s the challenge.
Listen to the podcast, or checkout the full video and article: 2 Tactics for Improving HCAHPS Scores AND Overall Patient Experience