ALWAYS CULTURE FOR TORCH MEMBERS
Staff & Patient-Facing Videos and Training Materials on Five Key HCAHPS Measures
Always Culture is a series of patient-centered training videos focusing on specific measures directly from the HCAHPS survey. These videos address five key HCAHPS measures, each with an employee-facing video and a patient-facing video.
When your patients begin their stay by having their expectations set, and then have those expectations met and exceeded by an attentive, compassionate, communicative and responsive team, they will be more likely to answer “always” to the questions on their HCAHPS survey.
This will help create a culture of compassionate service in your organization. A culture of caring.
An Always Culture.